Help Center

Frequently Asked Questions

Helpful answers about products, delivery, payments and orders.

Orders & Products

Are your products fresh?

Yes. Every batch is sourced fresh and packed in small quantities, so nuts, seeds, spices and honey reach you at peak quality.

How are products packaged?

All products are sealed in food-grade, airtight packs that lock in freshness and protect against moisture and contamination.

What package sizes are available?

Most products come in 100g, 250g, 500g and 1kg packs. The available sizes for each item are listed on its product page.

How should nuts and seeds be stored?

Keep them in airtight containers in a cool, dry place. Refrigerate after opening to keep them crunchy for longer.

Are the products suitable for everyday consumption?

Absolutely. Our nuts, seeds, spices and honey are everyday pantry staples designed for daily nutrition and wellness routines.

How can I track my order?

Open the Track Order page and enter your order number with the phone number used at checkout to see live delivery updates.

Do you offer Cash on Delivery?

Yes. Cash on Delivery is available on all orders across Bangladesh — pay in cash when your products arrive.

Which payment methods are available?

We accept Cash on Delivery, bKash, Nagad and major credit/debit cards. Mobile payments are verified against your order number.

How long does delivery take?

Delivery usually takes 2–5 business days depending on your location. Orders over ৳2,000 qualify for free delivery.

Can I return a product?

Yes. Unopened products in their original packaging can be returned within 7 days of delivery. Contact us with your order number to start a return.

Still need help? Our team replies within one business day.